Terms & Conditions

Article 1. Definitions

• KOA Services: The company based in Purmerend, specializing in recruitment, selection, and placement of job seekers legally residing in the Netherlands.
• Client: Any individual or legal entity entering into an agreement with KOA Services for the provision or recruitment of personnel.
• Employee: Any individual performing work for a client through KOA Services.
• Agreement: Any written or electronic agreement between KOA Services and the client.
• Services: All activities related to mediation, recruitment, selection, secondment, and staffing consultancy.

Article 2. Applicability

These terms apply to all quotations, agreements, and services provided by KOA Services. Deviations are only valid if agreed upon in writing. Any general terms of the client are expressly excluded.

Article 3. Quotations and Agreements

All quotations are non-binding and valid for 30 days unless otherwise stated. An agreement is established once the client confirms in writing or KOA Services has commenced the assignment.

Article 4. Client Obligations

The client shall provide all necessary information in time for proper execution. The client is responsible for compliance with the Dutch Working Conditions Act and the Foreign Nationals Employment Act (WAV).

Article 5. Invoicing and Payment

Invoices are issued weekly or monthly. Payment must be made within 14 days of the invoice date. Late payment will incur statutory commercial interest and collection costs at the client's expense.

Article 6. Rates and Adjustments

All rates are exclusive of VAT. KOA Services reserves the right to adjust rates in response to changes in collective wage agreements, social contributions, or legislation.

Article 7. Liability

KOA Services is not liable for indirect damage, loss of profit, or business interruption. Liability is limited to the invoiced amount of the specific assignment, up to a maximum of €10,000 per incident.

Article 8. Privacy and Data Protection

KOA Services processes personal data in accordance with the General Data Protection Regulation (GDPR). Supervision is carried out by the Autoriteit Persoonsgegevens (AP), the Dutch Data Protection Authority. All parties must treat personal data confidentially.

Article 9. Confidentiality

Both parties are obliged to maintain confidentiality regarding all confidential information obtained during the cooperation.

Article 10. Force Majeure

KOA Services cannot be held liable for failure to fulfill obligations due to force majeure, including natural disasters, pandemics, or third-party disruptions.

Article 11. Termination

Either party may terminate the agreement in writing with one month's notice. KOA Services may terminate the agreement immediately in cases of default or misconduct.

Article 12. Governing Law

These terms and conditions are governed exclusively by Dutch law. Disputes shall be submitted to the competent court in Amsterdam.